01296 620062

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Terms and Conditions

We accept any debit or credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own local currency.

We accept most credit and debit card payments. You may send and pay for flowers over the phone by calling us.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Orders received before 2pm Monday to Saturday for local delivery and midday Monday to Saturday for national delivery will be delivered on the same day if required.

Orders received after this time and International orders are generally delivered the following day.

Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).

Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK.

Orders are delivered once. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that we have tried to deliver and to collect from the shop.

If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.

If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at out earliest convenience.

The Flower Gallery is not responsible for theft or damage of flowers, plants or sundries if left.

We take care of our flowers and ensure freshness and quality at all times.

Orders are inclusive of 20% VAT - Number 841395030.

Credit Card Security. Credit Card numbers are not held in clear text on any website.

Guarantee - we guarantee your complete satisfaction.

If you need to reach us please email, or you can telephone or write to us at the address in our Contact Details.

Orders that are cancelled online or via the phone are subject to a cancellation fee.